Serial Number:
78510220
Mark:
SUPERQ
Status:
Abandoned-Failure to Respond
Status Date:
01-07-2006
Filing Date:
Registration Number:
N/A
Registration Date:
N/A
SuperQ is a Voice over IP (VoIP) based, multi-site Automated Call Distribution application that uses a single queue to perform queuing and call distribution to call centers and workgroups located in different geographic sites or across multiple call center telephone systems; Using a SuperQ, local workgroups and remote locations and remote systems linked together via a VoIP network are serviced by a single overriding call distribution queue called a SuperQ; SuperQ optimizes operation efficiency by balancing workload and allocating agent resource from different workgroups and different sites in real-time; VoIP tie trunks are used to distribute calls between different sites; SuperQ provides greater network efficiency by controlling and managing calls at local entry point before they travel through the VoIP network to remote sites
Mark Description:
N/A
Class:
Telecommunications.
Type of Mark:
Servicemark
Published for Opposition Date:
N/A
Owner:
Mark Drawing Status:
Standart Character Mark
Abandon Date:
12-09-2005
Business Name:
N/A
Correspondent Name:
