Serial Number:
85884132
Mark:
Status:
Partial Section 8 and 15 accepted and acknowledged
Status Date:
06-15-2020
Filing Date:
Registration Number:
4649822
Registration Date:
12-02-2014
Customer contact centers systems, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, social media and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web, chat, social media and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers; computer software used to create and manage workforce schedules, workforce job performance and workforce skills improvement [ Consulting services in the field of designing, integrating, controlling and monitoring of customer contact center and workforce optimization hardware and software ]
Mark Description:
The mark consists of three, nested, square "conversation" boxes; the inner conversation box is solid green; the middle conversation box is white; and the outer most conversation box is green.
Class:
Scientific and technological services
Type of Mark:
Trademark
Published for Opposition Date:
08-13-2013
Owner:
Mark Drawing Status:
Design Only
Abandon Date:
N/A
Business Name:
60 STATE STREETSUITE 1100
Correspondent Name:
