Mark:

INTERACTION MANAGEMENT

Status Date:

06-15-2020

Registration Number:

N/A

Goods and Services:

Collection of market research information, namely, monitoring of third party websites to capture content regarding customer reviews and feedback for others; Compilation and systemization of data into computer databases; Business assistance services, namely, design of customer feedback request for others; Collection of market research information, namely, administration and tracking of customer reviews and feedback for others Providing on-line non-downloadable articles in the field of customer reviews and feedback; Providing seminars in the field of customer reviews and feedback; Providing recognition services by way of awards, namely, providing recognition and incentives by the way of awards to demonstrate excellence in the field of managing customer reviews and feedback and managing internal and external business communications Software as a service (SaaS) services featuring software for two-way messaging, receiving customer feedback, customer requests and reviews, assigning received messages to employees for response, keeping a record of conversations, creating custom survey questions, sending automated responses, analyzing customer reviews, identifying high and low employee performers, incentivizing employees to collect feedback, comparing clients to competitors online, viewing historical customer review data, collecting payments, and messaging internal team members; Software as a service (SaaS) services featuring software for communicating online and offline with potential customers through online reviews, monitoring company website(s), monitoring online listing sites, hosting live chats, aggregating, searching, converting and displaying customized social media content, and messaging, namely, text, instant, electronic, digital, instant, voice and video; Software as a service (SaaS) services featuring software for delivering messages to customers online and offline such as appointment scheduling, appointment reminders, appointment confirmations, feedback requests, review requests, general marketing and sales messaging, and other types of operational messaging; Software as a service (SaaS) services featuring software for data analytics of customer reviews and feedback; Software as a service (SAAS) services, namely, hosting software for use by others for use in database management, and for compiling customer reviews and feedback in said database; Software as a service (SaaS) services featuring software for retrieving, tracking, analyzing, testing, and measuring customer reviews and feedback; Software as a service (SAAS) services, namely, hosting software for use by others for use in planning, personalizing, optimizing, monitoring, analyzing and measuring customer reviews and feedback; Providing technical data analytics services, namely, data collection, conversion, aggregation and workflow automation using proprietary software to evaluate, analyze and collect customer reviews, feedback and service data; Providing temporary use of non-downloadable computer software accessed via the internet in the fields of customer reviews and feedback; Software as a service (SaaS) services featuring software for internal business communication, namely, postings, memoranda, instant messaging, file sharing, calendar synchronization, internal administration of customer reviews, and automated integrations with external service providers; Software as a service (SaaS) services featuring software for messages to customers online and offline such as appointment reminders, appointment confirmations, feedback requests, review requests, general marketing and sales messaging, and other types of operational messaging; Software as a service (SaaS) services featuring software for electronic communication with vendors, consultants, industry peers, and organized groups

Class:

Scientific and technological services

Published for Opposition Date:

N/A

Mark Drawing Status:

Standart Character Mark

Business Name:

WILSON SONSINI GOODRICH & ROSATI